Maintaining your privacy is really important to us. You entrust us with your information, and we take that responsibility seriously. So here’s our nifty guide to tell you what we do and how we handle your details when you share them with us.
When we change the policy in a significant way we will let you know and update the ‘last amended’ header as below.
1. General Information
2. What Information We Collect About You
Your personal data. OK let’s be clear. When we say your "personal data", we mean any information that identifies any person information that you provide to us.
This "personal data" may also be contained in information that we collect about you in connection with your booking or generally contact us for example by email or a letter. (Yes, people do still send letters!)
When it comes to your personal data, we comply with our obligations under some legislation called General Data Protection Regulation or GDPR, as well as any other applicable data protection legislation from time to time.
Your personal data includes the information you provide, on the website (including any forms you complete), during an email enquiry you send to us, via phone or any other means of communication.
Since we don’t need a lot if information from you it is going to be things like your name, your email address, phone number and address. Normally you will provide these to us either when you contact us or make a booking.
We do not knowingly collect or try and gather any personal data from anyone under the age of fifteen. We also don’t knowingly allow people under the age of 15 to purchase goods from us (we sell some branded products.)
is not directed at children under the age of fifteen. In the event that we learn that we have collected personal data from a child under age fifteen without verification of parental consent, we will delete that information as quickly as possible.
We also collect information about your website usage to improve our service and to understand trends to enhance and customize our website. Some of this data may be "personal data", where it identifies a person. Here's the information that we collect and how we use it:
We monitor website traffic information. This means things like page visits, email clicks, referring sites etc. We use this information to improve our website, advertising, promotions, and to understand customer how people use our website.
We do not store any credit card data. Your payments are processed via two services we use.
These are Square and PayPal.
3. How We Use the Information We Collect
We use your personal data for legitimate business reasons only. For example so we can email you when your booking has been received. It will also enable us to contact you by email, fax, post, SMS, social media or telephone where necessary for things like a booking you have placed; to record your personal preferences; to personalize our services to you (such as by pre-populating fields to make it easier for you to provide information when you return to www.theiowtuktuk.co.uk.
It will also enable us to produce reports you request as part of the services we provide.
Contacting you for Marketing Purposes - We may use your personal data to contact you by email, fax, post, SMS, social media and/or telephone to let you know about our other The Isle Of Wight Tuk Tuk Co. Limited and/or third-party services, content, offers or product ranges which may be of interest to you. We will only use your data in this way where you have provided consent, we have legitimate business reasons for doing so, or where we are otherwise entitled by law to do so. If you would like us to stop providing you with such notifications, just contact us using the details in Section “How to Contact Us” at the end of this policy. Please note, this may take up to one working day to take effect. To stop receiving emails from The Isle Of Wight Tuk Tuk Co. Limited itself, you should unsubscribe from our mailing list.
Legal Requirements - We may use your personal data to comply with any legal obligations to which we are subject.
4. Why Do We Use Your Personal Data?
We collect and use your personal data for a variety of reasons. We need some data to enter into and perform our contract with you. The lawful basis for processing your personal data is Consent as you have consented to provide your personal details to us to allow us to provide a service to you. If you fail to provide such data we will be unable to provide our service to you.
Other information we collect because we have legitimate business interests, for example, in:
Fulfilling your booking and providing updates on the booking.
Understanding how our customers use our products, services and websites;
Understanding and responding to customer feedback;
Researching and analysing the services our customers want;
Improving our product and better understanding how our customers use it.
5. How We Share Information We Collect
Except as described in this policy, The Isle Of Wight Tuk Tuk Co. Limited does not divulge any personal information gathered via its services to third parties.
We may share your personal data with third parties in certain circumstances:
In the event that we, our business, or substantially all of its assets are acquired by a third party (in which case personal information about customers will be one of the transferred assets);
If we are under a duty to disclose or share your personal information in order to comply with any legal obligation; to cooperate with law enforcement officials in the investigation of unlawful activities of The Isle Of Wight Tuk Tuk Co. Limited website users or relating to The Isle Of Wight Tuk Tuk Co. Limited users; or in order to enforce or apply any contract with you; or to protect our rights, property, or safety of our employees, customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection or unlawful activity.
We also utilize a number of carefully selected third parties to help provide our services to you. Examples of these functions include website creation and hosting, email, providing marketing assistance and data analysis, data management, handling credit card transactions and providing customer service. In choosing to work with any such third parties, we will always ensure that the security policies and confidentiality arrangements of those third parties adhere to the same requirements we ourselves impose and expect, as a minimum. No ownership rights to the data will be transferred to any third party.
Sub-processors we use:
Wix - Website provider
PayPal - Payment processor
Square - Payment processor
6. How Long Do We Store Your Data For?
We only store your data for as long as necessary for the purposes of processing set out in this policy.
Data Retention Policy
Booking Data - Name, Email, Phone, Address (including postcode) - 6 Years
Invoices - Name, Email, Phone, Address (including postcode) – 6 Years
Newsletter Subscriptions - Name, Email, Phone - Active until user unsubscribes
7. How to Access and Control Your Information
You can ask us for a copy of your personal data that we hold at any time. We may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if identity is not established. Please see “Your Individual Rights” below. Generally, we will retain your personal data for a reasonable period, or for as long as the law requires.
Your Individual Rights
Access to your personal data: You can ask us to confirm if we are processing your personal data and you may request a copy of your personal data by contacting us. See Section “How to Contact Us” at the end of this policy.
Right to change or withdraw your consent: Where you have given us consent to make use of your personal data for any of the purposes outlined in this policy, you may withdraw that consent at any time by contacting us using the details located at Section “How to Contact Us” at the end of this policy. If you wish to change your contact preferences or no longer wish to be contacted for marketing purposes, use the Unsubscribe link in the email or get in touch. See Section “How to Contact Us” at the end of this policy.
Right to Rectification: You may ask us to update out of date or inaccurate information we hold about you. To do so, please get in touch using the details at Section “How to Contact Us” at the end of this policy.
Right to Erasure: In certain circumstances you may ask us to erase your Personal Data. If you would like us to erase the personal data we hold about you, please get in touch using the details at Section “How to Contact Us” at the end of this policy.
Right to Data Portability: In certain circumstances you may ask us to provide you with the personal data that we hold about you in a structured, commonly used, machine readable form, or ask for us to send such personal data to another data controller.
Right to object: In certain circumstances you may object to our processing of your personal data. Please get in touch using the details at Section “How to Contact Us” at the end of this policy.
Right to restrict processing: You can ask us to restrict the processing of personal data we hold about you in certain circumstances. Please get in touch using the details at Section “How to Contact Us” at the end of this policy.
Make a complaint: You may make a complaint about our data processing activities, please contact us. See Section “How to Contact Us” at the end of this policy.
Data security: We take security and privacy seriously. We will endeavour to take all reasonable steps to keep your personal data secure once we have it.